Terms of Service
Urban Quest Adventures
Last updated: 2026-07-17
§ 1 Scope of Application
(1) These Terms of Service (hereinafter "Terms") apply to all contracts concluded between Urban Quest Adventures, Max Köhler, Pöllatstr. 10, 81539 Munich, Germany (hereinafter "Provider") and the customer via the website.
(2) Consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional activity.
§ 2 Subject of Contract
(1) The Provider offers interactive digital city adventures ("Quests"). A Quest runs in the customer's web browser — there is no app to download or install.
(2) Each Quest consists of a narrative whose story moves through various places across the city, combined with puzzles and challenges.
(3) The Quest is a digital work that the customer plays in the web browser of their own phone. Its story is set in the streets and places of the city and is written to be enjoyed on foot there; the customer alone decides how, when, and along which route they follow it. Challenges are delivered as digital content and are not conditioned on the customer's whereabouts or on satellite positioning.
§ 3 Contract Conclusion
(1) The presentation of Quests on our website does not constitute a legally binding offer, but an invitation to submit an offer.
(2) The customer submits a binding purchase offer by placing a binding order via the order button.
(3) The Provider accepts the offer by sending an order confirmation via email.
§ 4 Prices and Payment
(1) All prices shown are final prices including statutory VAT.
(2) Payment is processed through the payment service provider Stripe. Stripe's terms and conditions additionally apply.
(3) With the purchase, the customer acquires a personal entitlement to play the purchased Quest, which may be started within twelve months of purchase and played through, including pausing and resuming across sessions. The same entitlement may be used by everyone playing together — on one shared phone or on their own devices kept in sync — for the single flat price shown; it is not charged per person.
§ 5 Right of Withdrawal for Consumers
(1) Consumers generally have a right of withdrawal.
(2) The right of withdrawal expires prematurely if the customer begins playing the Quest and has previously expressly agreed to lose their right of withdrawal.
Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of contract conclusion.
To exercise your right of withdrawal, you must inform us (Urban Quest Adventures, Max Köhler, Pöllatstr. 10, 81539 Munich, Email: support@urban-quest-adventures.eu) of your decision to withdraw from this contract by means of a clear statement (e.g., by email).
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
The complete withdrawal instructions and the statutory model withdrawal form are also sent to you by email with your order confirmation.
§ 6 Usage Rights and Intellectual Property
(1) All Quest content (texts, images, graphics, puzzles, stories) is protected by copyright.
(2) The customer receives a non-exclusive right to use the Quest for private, non-commercial purposes. The customer may share access with the people they play alongside and may pass the entitlement on privately as a gift. Commercial resale, redistribution, or public exploitation of the Quest is not permitted.
(3) Sharing puzzle solutions, screenshots of solutions, or Quest narrative content is prohibited.
(4) Quest narratives are original creative works that draw on historical and cultural facts from publicly available sources, including Wikipedia. While we strive for historical accuracy, Quest content is dramatized for entertainment purposes and should not be relied upon as a scholarly, navigational, or safety-critical reference.
§ 7 User Obligations and Rules of Conduct
(1) The user undertakes to:
- Comply with all applicable laws and regulations
- Observe traffic rules
- Respect private property and not trespass
- Be considerate of other people
- Protect the environment
(2) Participation is at your own risk. The user is responsible for their own safety.
(3) When following a Quest out in the city, the user must remain attentive to their surroundings and use common sense; the digital content is for entertainment and is not a navigation, routing, or safety aid.
§ 8 Liability Limitation
(1) The Provider has unlimited liability for damages resulting from injury to life, body, or health based on negligent or intentional breach of duty.
(2) For other damages, the Provider is only liable in cases of intent and gross negligence.
(3) The Provider is not liable for:
- Accidents or injuries during Quest participation
- Any decisions the user makes about their own route or surroundings while out in the city
- Places referenced in the story that are temporarily closed, altered, or otherwise not as described — the Quest is a dramatized digital work, not a current directory of the city
- Technical disruptions outside our sphere of influence
(4) Liability for slight negligence is excluded unless essential contractual obligations are violated.
§ 9 Technical Problems and Support
(1) For technical problems that make Quest completion impossible, contact our support at support@urban-quest-adventures.eu.
(2) Response time: within 2 business days.
(3) For demonstrably technical problems on our part, a refund or replacement Quest will be offered.
§ 10 Age Restriction
(1) To purchase a Quest and enter into this contract, the customer must be at least 18 years of age, or, if younger, act with the consent of their legal guardian.
(2) There is no minimum age to take part in a purchased Quest. Quests are written for adults and older children; from roughly age eight a child can genuinely join in the challenges, and younger children enjoy the walk and the story. Children take part under the responsibility and supervision of an accompanying adult.
(3) Each Quest page states its own suitability and any age guidance.
§ 11 Data Protection
Our Privacy Policy applies. It can be accessed at any time through the links provided on our website.
§ 12 Changes to Terms
(1) We reserve the right to change these Terms to adapt them to changed legal situations or changes to our service.
(2) Changes to these Terms are published on our website and take effect for new purchases from the stated date. Where a change materially affects a Quest a customer has already purchased but not yet played, we will inform that customer at the email address used for the purchase.
§ 13 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Place of performance is Munich.
(3) Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.
(4) For merchants, the place of jurisdiction is Munich.